- Where can you deliver & how long does it take?
- Will my machine make all the different coffee types, espresso, macchiato, latte, cappuccino, etc?
- What are the differences between the different illy coffee serving types?
- I want to grind beans for use in my X1 machine. What type of grinder should I buy?
- How long will an unopened can of illy stay fresh?
- How can I determine the expiry date of a can of illy?
- How long will illy stay fresh after the can is opened?
- How should I store an opened can of illy?
- How much illy should I use?
- How much caffeine is in illy?
- What is the difference between classic roast and dark roast illy?
- What is illy's position on organic coffee?
- What does illy do to protect the environment?
- Can my current espresso machine use illy E.S.E. pods?
- How much espresso does an illy E.S.E. serving (pod) make?
- How do I use an illy E.S.E. serving (pod)?
- What if my Francis Francis machine has problems or needs servicing?
- Can I get Spares & Repairs for Francis Francis Machines?
- What if I take my Francis Francis machine out of the country
- With which machines can you use the iperEspresso capsules?
Mainland UK: next working day delivery for orders received by midday on a working day.
Non Mainland UK (including Northern Ireland) & offshore British Islands (Channel Islands, Isle of Man, etc.): 3 working days for orders received by midday on a working day.
If you leave us your mobile number, you will receive a text message from our courier DPD confirming the delivery slot for your order. You can change delivery slots to a more convenient time or arrange delivery to a neighbour etc. (but we must have a signature on delivery).
Yes – all of these coffee types are based on great espresso coffee. Francis Francis machine have a steam milk frother which you can use to make latte (espresso + warmed, lightly frothed milk), cappuccino (espresso + densely frothed milk with small tight bubbles for a smooth texture) & macchiato (espresso with a small spoonful of densely frothed milk).
The machines come with full instructions.
Once you have the bug, if you really want to develop your “barista” skills you can attend one of our University of Coffee courses.
Beans/ground coffee - the traditional way to make espresso, involving a little skill from the user to make great espresso but, some say, helping you to make your very own perfect espresso.
ESE coffee pods - designed by illy, these single serving pods contain just enough coffee, perfectly “tamped” (compressed) packed in filter paper, to make a single shot of espresso coffee. They take out some of the skill but still make consistently great coffee every time.
Other coffee producers also use the ESE system which has become a worldwide standard format.
NEW iperEspresso capsules - illy iperEspresso is a revolutionary innovation in the world of coffee that lets you prepare extraordinary espresso and cappuccino at home with ease and simplicity. Protected by five international patents, the heart of iperEspresso is its proprietary capsule with the unique iperChamber™ where illy coffee extraction takes place in two stages. In the first stage, hyper-infusion, hot water under ultra-high pressure mixes with the coffee under optimal conditions to enhance extraction of precious flavours and aromas, creating a richly complex flavour. In the second stage, emulsification, coffee is forced through the patented e-valve™ at the bottom of the capsule, mixing the aromatic oils with air to produce a full-bodied espresso and a thick, long-lasting velvety crema (the golden brown layer on top characteristic of a great espresso).
We recommend using a grinder with a Burr milling system (such as the Dualit Burr Coffee Grinder 75002) as these are more precise than those which use a blade.
Espresso coffee requires a fine grind. Experiment with the finer settings on your grinder to find the best grind for your X1.
An unopened can of illy ground coffee will remain fresh for at least two years due to illy’s proprietary patented pressurized system that extracts air from the can and replaces it with inert gasses at a higher-than-atmospheric level of pressure. This method guarantees a longer preservation time, maintaining flavour and aroma for over 24 months. At the same time it 'ages' the coffee, improving its aroma over time by causing its volatile aroma compounds to bind with the oils that are contained in the beans.
Simple vacuum packing cannot achieve this flavour transformation. The positive pressure exerted by illy’s method actually forces these aroma compounds back into the coffee whereas vacuum packing lets them seep out. The effect of illy’s aging process is similar in many ways to the development of complex flavours when a fine red wine is aged under proper conditions.
The expiry date is marked on the bottom of the can.
illy’s demand for the highest quality beans is rarely met through organic coffee. Because illy is a single blend composed of beans from 7 to 9 growing regions, some organics may be present in the blend if they meet our rigid quality standards. Organic coffee has a very low yield per hectare–about 6 to 8 bags per hectare.
This low yield is not compensated for by a proportionally higher price, so the farmer makes less, not more. Furthermore, and quite importantly, the cultivation of so-called organic coffee depletes the soil of its nutrients without sufficiently replacing them. Unless the farmer rigorously practices proper soil analysis and management and adds enough phosphorus (which coffee needs to grow well) the plants are weak and highly susceptible to insect and fungus attack. Few farmers maintain their soil at the high level necessary to produce the best beans.
The process can lead to an irreversible deterioration in the quality of the soil. As part of illy’s ISO 9001 certification they test every coffee lot we purchase for the presence of pesticide residue–testing for 36 different types. No coffee with pesticide residue is purchased by illy.
illy actively follows a policy of environmental stability and development and is very sensitive to environmental issues in all our activities. illy believes that industry has an ethical responsibility to develop and pursue practices that protect the ecosystems. This extends from respecting the regulations governing production plants and waste disposal, to the company’s decision to adopt recyclable containers and the use of recycled cardboard.
Furthermore, illy has been working to design new technologies to achieve a balance between protecting the environment and promoting good business. The research team is studying issues such as deforestation, desertification, and innovations in food production. Environmental issues are balanced with the measures and controls of the HACCP (Hazard Analysis Critical Control Point) as part of the company’s Health Safety Control System which provides an almost absolute guarantee that illy products are free from contaminants.
In addition, the Qualité France quality control regulations ensure that samples are regularly taken and analyzed from both the production lines and marketplace.
1. Switch on the E.S.E. espresso machine and let it heat. For the best results, we suggest you warm the cups as well.
2. Place the E.S.E. serving in the specially designed filter holder with the writing facing up. It is very important to handle the E.S.E. pod as little as possible and only by its edges, as the oils from your skin can compromise the quality. It is especially important not to touch the coffee area of the pod.
3. Place the filter holder in its housing and switch on. Allow the water to run through it for about 20 seconds.
4. At the end of this step, remove used serving, and reinsert the filter holder.
We hope that Francis Francis machines sold by Espresso Crazy will work without any problems. However, in case there is a problem, new machines which we sell come with a 2 year warranty (& reconditioned machines with a 1 year warranty) which covers servicing.
Please email firstname.lastname@example.org or call us on 01604 822300 to discuss the problem (there may be a simple solution which we can solve over the phone).
We can also quote rates for servicing machines which are outside of the warranty period. Our office hours are 9am-5pm Monday-Friday.
Yes. In addition to being the sole UK importer, we are also the official Francis Francis Service & Repair centre.
The machines give years of good service but just occasionally you may need to arrange a service, repair or just want to purchase spare parts.
The lovely Karen on our team knows more than you could imagine about FF machines & parts. Give her a call on 01604 822 300 weekdays between 09.00 & 14.00
The revolutionary iperEspresso capsules are specially designed to work with illy Francis Francis machines. The current compatible range available in the UK isX7, X7.1, Y1 & Y1.1.
They will not work with other manufacturers' machines & unfortunately you can't use them without a machine.