illy and Francis Francis - Returns Policy

We want our customers to have the best possible experience but on rare occasions there may be a problem with delivery or you may accidentally have ordered the wrong item, etc.

If your machine does not work or goods have been damaged in delivery to you.

Goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of breakages within three days of receiving the order & we will arrange a courier collection.

If you need to return goods for any other reason any item you order from us can be returned within seven days for a full refund or exchange. Goods must be unused & in perfect condition in their original packaging.

We suggest that you return using an insured delivery (available at the Post Office) as we cannot be responsible for returned goods damaged in transit.

Remember to include your name and address and whether you would like a refund or exchange.

Goods returned to us arriving damaged, or lost, will not be credited. The delivery charge on the original order is not refunded.

If in any doubt, please give one of our team a call before making your return.

All our products carry a full money back guarantee.

Contact Address
Euro Food Brands Limited (trading as espressocrazy.com)
1 Kimbell Mews
Humfrey Lane
Boughton
Northampton NN2 8XB UK
Tel: 01604 821234 (office hours, 09.00 to 17.30 + out of hours answerphone).
Email: info@espressocrazy.com